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HELP CENTER / FAQ

You asked, we answered

CAN YOU RETURN YOUR ORDER?

Your item doesn't fit or meet your expectations. Unfortunate, of course. You can return your order within 7 days. This can be done by filling out the contact form below. The costs are for yourself. Once we have received the package, we will check the order for any damage. After this, you will receive the refund.

DO YOU OFFER LAYAWAY AND FINANCING PLANS?

No.

HOW CAN I TRACK MY STATUS?

After your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can also log in to your Fish Culture account to view the status of your order and track its journey in real-time.

CAN I MODIFY OR CANCEL MY ORDER AFTER IT'S BEEN PLACED?

Once an order is confirmed, we start processing it promptly to ensure quick dispatch. Therefore, modifications or cancellations may not be possible. Please double-check your order before finalizing the purchase. If you have concerns, reach out to our customer support for assistance.

WHAT SHOULD I DO IF I RECEIVE A DEFECTIVE OR INCORRECT ITEM?

We apologize for any inconvenience. Contact our customer support immediately with your order number and details about the issue. We will work quickly to resolve the problem by either sending a replacement or arranging a return and refund.

FISH CULTURE

Free shipping on orders over €100

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